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E-Monitoring Officer

  • Ref: DW5065594Ken_1539082
  • £ 11.00 - £ 13.00 Per Hour
  • Date Available: 22 October 2018
  • Industry Sector: Office & Secretarial
  • Location: London
  • Contract Type: Temp
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Our Client is looking for an E-monitoring Officer to liaise with third party Home Care providers to arrange for the provision of Home Care in accordance with the Care Plan agreed with the Service User. To monitor the scheduling and delivery of Home Care services from both a billing and delivery of care perspective, to identify issues and take necessary action. To provide an effective front line service to the public and Provider Organisations, capturing and addressing enquiries relating to Home Care.

Your role will be:

* To arrange for the provision of Home Care through the third party providers.
* To update the various IT systems in order to reflect any variations (or variation to variations) to the scheduled provision of services and to ensure all relevant parties are advised.
* To monitor providers' rostering and delivery of service, ensuring that any variations against orders are addressed.
* To monitor and ensure that providers are following agreed procedures and that those procedures are effective.
* To monitor the dataflow associated with the verification of service. Generate standard reports and advise as to any trends.
* To assist in the development of appropriate standards and procedures that ensure that service needs are met

If you are interested in this role please send your CV to Della.

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